How Are IT Managed Services Delivered?

IT managed services can be delivered in either of these three ways. The IT company can have its in-office data center that they use to oversee your networks remotely, or they engage a third-party server hosting supplier; they can alternatively use modern cloud facilities from suppliers like Amazon or Microsoft.

All these delivery models operate differently and have their shares of pros and cons. Before deciding on the delivery method that suits your business, you must beware of their individual windfalls and limitations.

In this article, we will exhaust how each of these delivery models operates, their ups and downs…

IT Managed Services

Remote Oversight of In-Office Networks and Applications

In this method, IT experts acquire, install, and maintain in-house network monitoring software.

Pros

  • You Get Custom Design Service Solutions: For most IT professionals that decide to go the on-premise way, the primary motivation is how it gives them hands-on control of devising their own solutions. When you use cloud infrastructure, your options are limited to a set of pre-configured tiers of solutions. This limits your ability to match IT solutions to your specific needs precisely.
  • You Have Control Over the Efficiency of Your Systems: The other significant advantage is the reliability of performance. Network downtime or maintenance outages from your supplier’s systems are likely to have a negative trickle-down effect on your performance as well. Having an on-site personal monitoring software lets you have control over the efficiency of your systems. Besides, you are in a position to collect data real-time, analyze, and use this information to predict or avert glitches.
  • Your Data Is More Secure: There is also a widespread belief among IT experts that this model guarantees better data security. Although cloud infrastructure is beginning to amass some considerable trust in cybersecurity capabilities, many technicians are yet to be convinced. Again, this is primed on the fact that the model allows experts to monitor their networks personally.

Cons

  • It Is a Labor-Intensive and Time-Consuming Process: Configuration and establishment of in-house network monitoring software is a labor-intensive and time-consuming process. Even after the set-up, you will have to worry about its maintenance and regular updates continuously. Even though it promises better management of your networks, some organizations are not just ready enough for this hassle.
  • You Get Limited Flexibility: On-premises network management solutions tend to limit flexibility in terms of where you can access data. Unlike with cloud, where you are sure you can access your files from anywhere anytime, some on-site network monitoring tools do not have mobile/web-based access features. As the mobile workforce is becoming the norm, the need to access data from anywhere is a forefront concern for most executives.
  • You Pay Higher Costs: Perhaps the final affront that pushes many IT experts to seek alternatives is the cost factor. Its general knowledge that most network management software is pretty much expensive. It doesn’t get any better when you still need to spare more bucks for planning, set-up, and several maintenance programs.

Cloud-Based Infrastructure and Application Services

Here, IT experts deploy digital cloud facilities from outsourced parties such as Microsoft, Amazon, Salesforce, SAP, and IBM.

Pros

  • It Is Easy to Set Up, Requires Less Labor, and Saves on Time: The most prominent perk is the fact that it is easy to set up, requires less labor, and saves on time. Since the service provider deals with most of the back-end set-up and configuration requirements, all the client has to do is to grant access permissions and deploy agents — and they are as good as done.
  • You Can Save on Cost: It is cost-effective in comparison with on-site network management. The cloud does not require clients to acquire software licenses; this is the responsibility of the service provider. Acquisition of tools to support the product and upgrades or migrations to newer versions are all handled by the supplier.
  • You Can Access Your Data Remotely: Another substantial windfall is the ability to guarantee convenient access from anywhere anytime. As much as you have access to a gadget that can access the organization’s platform and has browsing capabilities, you can oversee your network’s performance remotely.
  • You Can Easily Scale Your Business: The other advantage is scalability. The cloud is very convenient for growth because it affords infinite storage space and ease of migrations.

Cons

  • Your Cybersecurity Is Dependent on How Safe the Service Provider’s Systems Are: This is the reason most executives still shy from cloud management. You are forced to yield all the data to the supplier’s control and hope that they will safeguard its integrity. If the host’s systems are breached, there are high chances that your files are also compromised. Service providers that host multiple users in the same servers expose their data to vulnerability even more; a breach on one is a breach on all.
  • Your Network’s Performance Is Tied to the Efficiency of the Cloud Service Provider’s Systems: The other drawback is that your network’s performance is tied to the efficiency of the cloud service provider’s systems. Do they have a protected maintenance exercise? Is there a network clogged causing extended downtime? Whatever they suffer, you equally bear the consequences.
  • It Is Heavily Reliant on Internet Connectivity: Not once or twice have firms had trouble accessing their data due to slow internet connectivity, even in times when visibility is crucially required. This uncertainty, coupled with the fact that you do not have full control of your data, is one of the main reasons why some IT experts prefer on-site management.

In all fairness, each of the delivery models comes with benefits and limitations such that there is no clear line putting one above the other. Given these circumstances, IT professionals often amalgamate the two options.

Combining On-Premises Monitoring and Cloud Delivery Models

To evade the hassle of having to enjoy the windfalls of one delivery method while forfeiting the advantages of the other options, experts have found a way of combining the two. In this manner, their clients can reap the privileges of both worlds. They have more control over their network’s performance and security, and at the same time enjoy cloud-based infrastructure.

We hope this article was resourceful. For more information, contact Data Magic Computer Services.

Data Magic Computer Services is the best IT support and Computer Services company for organizations in Dallas/Fort Worth.

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Published By : Shane Kimbrel   On: 4 September 2020