If you’re unsatisfied with your technology provider, it might be time to look for a new Dallas IT company. When making such an important decision, it’s important to consider the questions to ask before you begin evaluating Dallas IT companies.
Here are a few suggestions.
How Can I Determine What My Technology Needs Are?
Business technology is evolving at a rapid pace. New, innovative tools are becoming available nearly on a daily basis. Vendors are continually upgrading and offering new solutions meant to drive productivity, foster collaboration and spur innovation. Ask whether an IT company is prepared to assess your company’s existing systems and give you a report on the feasibility and functionality of the equipment, apps, and infrastructure. A new IT company should provide this as a first step that examines your computers, servers, phone network, wireless and wired systems, email, printers and other technologies you may use.
What Levels of Support Are Available?
With managed IT services, you sign up for support that is provided to you and your employees. These services typically include help desk support for users having trouble with networks, hardware or software; monitoring, data backup, cloud storage solutions, data, and system security, evaluation and consultation. Your company will pay a predictable, flat monthly fee for those services, with no surprises and coverage for the unexpected issues that commonly arise.
Most IT companies provide different levels of support with increasing amounts of services. Be sure you understand what the differences are between the support levels and what’s included in each.
How Are Help Desk Tickets Managed?
Helpdesk services are a great way to keep users operational economically. Whether it’s software that needs to be installed, a laptop that won’t boot up properly, or a connectivity problem, your employees need issues resolved quickly to keep working. Most help desks use a ticketing system, where user issues are submitted, logged, and assigned to a staff member to address.
Find out how the IT company handles tickets and how they can be submitted (email, phone, online portal). Know what the average response is and how requests are expedited. Most help desk requests can be handled remotely. Does the company also offer on-site support if needed? Also be clear on the types of requests the help desk handles. Is it limited to technical issues with hardware, software, and connectivity or will the help desk be able to assist with questions like, “How do I do this in Excel?”
Also, consider the amount of coverage provided. For example, will the help desk be available after regular business hours or on the weekends and holidays?
What Is Included In Your Tech Support Services?
You need to have a clear understanding of what’s included in your tech support contract and what is not covered. Some providers, for example, do not address technical issues with cell phones. Some may offer flexible options such as coverage for servers and as-needed support for PCs and software. If your company has customized software built by another company, your new IT provider may not cover or support it, so be sure to include all your tech needs. You should also ask about what’s covered if on-site support is required. Will you be charged an additional fee or be assessed for mileage and travel time to and from your location?
What Do You Monitor?
Monitoring is an essential component of managed IT services. Having experienced times looking at your network performance, activity, users, and inquiries are important for several reasons. Your managed IT partner can look at usage patterns and connectivity to see if there are adjustments that need to be made to network hubs or hotspots, for example, or if certain types of content needs to be given a higher network priority.
The second consideration is detection. A thorough monitoring solution can identify unusual behavior, patterns or inquiries and flag them, contain them and eliminate them if needed.
Do I Need Disaster Recovery Services?
Disaster recovery may not always be top of mind for your company, but it’s critically important. If there is a natural disaster that affects your physical location, the results can be devastating. With regular data backups and a carefully developed plan for responding to a natural disaster, you can accelerate your company’s recovery.
What Security Options Do You Provide?
In addition to system monitoring and disaster recovery, your IT company should provide next-generation firewall tools that track activity at the perimeter of your network, along with tools for computers and mobile devices that offer anti-spam, anti-phishing, anti-virus, anti-spyware and anti-malware protection.
When you need a thorough, comprehensive Dallas IT company, turn to Data Magic Computer Services. To learn more about our managed IT, IT consulting, computer repair and software development services, contact us today.