Your company isn’t immune to computer issues. That’s why you’re looking for someone to make your life easier by dealing with IT issues and keeping your computers running optimally. Keep reading to find out the answers to the following questions:

  • What is computer repair?
  • How to choose the right computer repair and support people?
  • What is the computer repair process?
  • What are the common computer problems requiring repair?

The What? How? Where? and Who? of Computer Repair for Dallas-Fort Worth Businesses

What Is Computer Repair?

Computer repair is the process of diagnosing and fixing issues that prevent computers and IT systems from functioning correctly. Traditionally, computer repair and support has been associated with End-User support, but it encompasses a broad array of areas ranging from server maintenance and network security to data backup and recovery.

Having a robust and reliable IT computer support process is critical for every successful business.  A security breach can translate into confidential data being compromised. A broken computer could mean you cannot adequately serve your customers. This can harm the reputation of your company and impact its bottom line.

If you don’t have the resources to have an internal IT staff member that can take of your computer repair needs quickly, you’re going to require the services of a reliable and experienced computer services provider in your area.

In this article, we’re going to explore how to find the right computer repair service company, the most common computer problems, and how an experienced computer repair technician should address the repair process.

How to Choose the Right Computer Repair and Support Company?

Finding the right computer support provider is vital if you want to get your computer up and running as soon as possible – and keep it running efficiently. Here are a few tips to find the right computer repair experts in your area.

Read the Reviews: Read what other users are saying about the provider. Look at review sites like Yelp, Google, or the Better Business Bureau. Ask businesses similar to yours if they had used this provider before and what their experience was. Word of mouth is one of the best sources of information and references for local services.

Post-Service Guarantee: Ask your provider what guarantee they offer after the problem with your computer is fixed. Some computer repair companies have a “no fix, no fee” policy. That means that if they can’t fix your problem, they won’t charge you for any services. Before any repairs are done, ask your technician if they offer any warranties on parts and labor.

Cost of Services: Always compare and get estimates from several companies as you narrow down your list of candidates. Be wary of companies that ask for money up front or who charge only by the hour. Most computer repair companies have a standardized price structure for common computer problems.

Check Credentials: Does the computer service shop have qualified and certified technicians? How long have they been in business? Are they licensed and are those licenses up to date? Do they have liability insurance? These are some of the questions you should ask the provider to check their track record.

On-Site Support: It’s usually easier to have a technician come to your home or office to diagnose computer problems. That saves you from having to pack all your hardware up, haul it across town, and hook it back up when the job is done. While some computer support companies charge extra for this service, it’s very convenient for people with busy schedules.

Do You Understand the Computer Repair Process?

Each situation is different. However, experienced computer technicians usually develop a process for diagnosing and repairing a broken computer. These are some of the steps:

  1. Understand customer requirements

When you go to a doctor, you usually start by telling him what your symptoms are. It’s the same when taking your computer for repair. You should describe what the problem is. An experienced technician should be able to communicate with you about the issues you are experiencing with your computers in simple language – not geek speak.

  1. Create a Backup

The most important part of your computer is not your computer itself, but the data you have on it. Experienced technicians usually do a backup before they start working on your computer – just in case.

  1. Test All Hardware and Software

After a backup is created, a full hardware and software test should be performed on the computer. The hardware test usually includes Hard Drive, Memory Chips, Graphics Card, Central Processing Unit (CPU), and LAN/Wireless Cards. On the software side Antivirus programs, Malware scanners, and Diagnostics tools are used to find malicious software or inconsistencies in your application installations that may be causing problems.

  1. Diagnose the Problem

After the preliminary tests have been completed and he/she has all the evidence at hand, the technician can pinpoint the cause of the problem.

  1. Communicate with the Customer

Once the problem has been found, and before making any repairs, an experienced technician will communicate with the customer, explain the problem, propose a solution, and give a cost estimation for the repair.

  1. Fix the Problem

After getting the customer’s approval, the repair phase begins. Damaged parts will be replaced, and malicious software removed.

  1. Updating and Fine Tuning

After the repair has been completed, an experienced computer repair technician will conduct a full software update of the computer. He/she will make sure all security updates have been applied, including hotfixes, service packs, antivirus, and anti-spyware definitions.

  1. Testing and Delivery

No repair is complete until a full test is executed. Once the problem has been confirmed as fixed, your computer is ready for delivery. The technician should explain what they did to fix it, what precautions you should take moving forward to avoid this problem from happening again, and finally, they should explain any labor and parts warranty and guarantee.

What are the Common Computer Problems?

If you have been using computers for some, you may have experienced some of these problems. These are the most common computer problems you may face.

  • Computer Won’t Turn On

A computer that won’t turn on is a common problem. You can face a laptop that won’t start at all or a computer that powers on – but nothing happens, and it never finishes booting.

The most common cause of this problem is faulty hardware, most likely the memory, and the motherboard. 

  • Blue Screen of Death (BSOD)

If you have been a Windows user for some time, chances are you have experienced the frustration of the Blue Screen of Death. They were very common in the old days of Windows 95 and Windows 98, but with newer releases of Windows, they have become less frequent.  What is the Blue Screen of Death? It is an all-blue screen with computer code all over that gives you no option other than pressing the off button and crossing your fingers in the hope that your computer can live for another day.

Technically it is a STOP ERROR; they are usually related to a device malfunctioning. The error codes typically look like this: STOP 0x0000008E.

  • “404” or “Page Not Found” Error

A 404 error, is a standard HTTP error for a resource not found, it means the page you are trying to reach no longer exist.

The most common cause for this error is that you did not type the correct address in a web browser. Another common reason is that you are not connected to the internet. The third cause can be that the page you are trying to reach is gone.

  • Computer is Slow

This is a very common problem. Users usually start experiencing this after using their computer for a while.

The most common causes of a slow computer are:

      • A full disk
      • A computer with low memory and loaded with an excessive amount of software running at the same time
      • Malware or viruses that load and run in the background

What do Dallas-Fort Worth Businesses Do for Computer Repair?

When looking for Computer Repair & Computer services in the Dallas-Fort Worth area, make sure your computers are in the right hands. A broken computer means lost revenue, angry customers and can negatively impact your business. In the wrong hands, computer repair can be a disaster.

The Data Magic Computer Services team offers computer support and services to small and midsize companies throughout the Dallas-Fort Worth area. With Data Magic Computer Services, you gain peace of mind – knowing that a reliable team of experts is caring for your computer. Our team is eager to help you with your technology issues – so you can get back to work. We welcome your calls or emails.

Want to read more helpful articles? We’ve picked out three great ones for you here.

Published By : Shane Kimbrel   On: 26 August 2018