Our Support Process

Whenever You Have a Problem, Data Magic Computer Services is Here to Help

Data Magic Computer Services has evolved beyond the break/fix approach: instead of waiting around for equipment to break before we give your IT infrastructure any attention, we’ll regularly assess your infrastructure to find and fix issues proactively and stop problems from happening in the first place, saving you from the productivity-crippling and revenue-killing consequences of downtime.

But even with regular assessments and preventative maintenance, problems do sometimes happen.

And when they do, don’t worry: we’ve made getting the support you need as simple and easy as possible. We provide all of our clients with a website they can log into to create support tickets. Our entire team is notified once you make a ticket, and we put it up on a support board in our office just to make sure you’re always on our minds. You can use the website to check up on the status of your tickets in real-time as we work on getting your problem resolved.  Also, you can log calls on the phone as well.

Of course, some problems are more urgent than others. If an issue is completely preventing your employees from accessing the tech tools and business data they need to do your jobs, you can’t afford to wait. Every minute your workforce loses is a minute that could have been spent completing assignments, collaborating on projects, producing more revenue. Reducing downtime allows you to get more value out of your greatest investment of all: the wages and benefits of your employees.

That’s why, in addition to our ticketing service, we also offer 24/7 help desk services as well. When disaster strikes you can call any day, any time to start working on a fix immediately.

Give us a call at (469) 635-5500 or send a message over to datamagic@datamagicinc.com for more information about our support process or our other IT services.

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