If you’re like other vets, you probably enjoy the IDEXX Cornerstone user experience, but are frustrated with the lack of onsite hardware support. Do you need help managing the support gap created by the IDEXX business model?
If you’re reading this article, you’re probably having trouble with Cornerstone hardware support, right?
You’re not alone — we’ve spoken with a lot of veterinarians lately that are conflicted about the IDEXX user experience. On one hand, IDEXX’s Cornerstone is a great application that helps you manage your practice, streamline processes, reduce errors, and more.
However, it’s only good so long as it’s working, right? As soon as you encounter a server or desktop issue, you’re stuck trying to get help from IDEXX, which, according to vets we’ve spoken to, isn’t always as responsive as you need it to be.
Every minute you or your staff can’t work because of a hardware problem creates a trickle-down effect on your clients and employees.
If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your clients’ experience. And there’s nothing worse than having to face an angry client and tell them that it’s because your computers aren’t working right.
Then there’s your staff – IT user experience is a big part of business culture these days. If your staff feels that they’re fighting against their computers in order to get their work done, morale will plummet. Staff members will get the impression that leadership is not addressing their needs and frustrations.
The bottom line is that you can’t afford to let issues with the Cornerstone support process affect your productivity or quality of care. You need to find a team that can help you solve these problems once and for all…
Data Magic can help you fix your IDEXX Cornerstone problems.
As an experienced IT support provider in the veterinary field, Data Magic has the knowledge and skills to address your support issues and apply lasting solutions. When another issue does come up, we don’t make you wait for a response — from a remote call center, we’re available to help right away.
Let the Data Magic team address your IDEXX Cornerstone support gap and help you make these issues disappear — contact our team and schedule a consultation at a time that works for you.