If you’re like other vets, you probably enjoy the IDEXX user experience, but are frustrated with the support that’s available for it. Do you need help managing IDEXX for your practice?
If you’re reading this article, you’re probably having trouble with IDEXX, right?
You’re not alone — we’ve spoken with a lot of veterinarians lately that are conflicted about the IDEXX user experience. On one hand, IDEXX’s Cornerstone is a great application that helps you manage your practice, streamline processes, reduce errors, and more.
However, it’s only good so long as it’s working, right? As soon as you encounter a server issue, you’re stuck trying to get help from IDEXX, which, according to the other vets we work with, isn’t always as responsive as you need it to be.
Every minute you or your staff can’t work because of an IDEXX-based problem is a direct waste of your time and money. If your support isn’t responsive and prompt, then it’s not effective, simple as that.
If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your clients’ experience. And there’s nothing worse than having to face an angry client and tell them that it’s because your computers aren’t working right.
Then there’s your staff – IT user experience is a big part of business culture these days. If your staff feels that they’re fighting against their computers in order to get their work done, morale will plummet. Staff members will get the impression that you don’t really care about them getting their work done.
The bottom line is that you can’t afford to let issues with the IDEXX support process affect your productivity or quality of care. You need to find a team that can help you solve IDEXX problems once and for all…
As an experienced IT support provider in the veterinary field, Data Magic has the knowledge and skills to address your IDEXX issues. We’ve helped a number of our clients to determine the source of their IDEXX problems and apply lasting solutions. In the event that another issue does come up, we don’t make them wait for a response — we’re available to help right away.
Stop waiting on IDEXX to get back to you — have the Data Magic team address your IDEXX software problems: