When your business technology isn’t working properly, it can have an impact throughout your organization — and beyond. Your customers, your suppliers and your staff can all be negatively impacted by problems with your infrastructure. Having access to a team of talented technical experts can mean the difference between reduced productivity and falling sales and a business with a bright outlook in the future. From understanding best practices for implementing office productivity software to providing a proactive method for communication and collaboration, how you go about creating a solid IT infrastructure is a crucial decision for your business. Here are four key considerations when you’re hiring a Dallas IT services company.
1. Communication Should be Clear and Open
If you’re not a technical guru, it can sometimes be difficult to understand your IT team. Even the simplest questions can become complex if someone is speaking over your head, and that’s the last thing that you need from your IT services company! Providing your employees with the help desk support that they need should be easy, with communications that make sense and quick responses to your questions. Complex tech jargon not only creates confusion internally, but it can result in miscommunication between teams when you’re discussing deliverables and timelines. Stress with potential partners that clear and open communication is a priority for your team.
2. Support for Your Key Business Software
While Microsoft Office is the premier business productivity software on the market today, business professionals and IT teams alike still have technical problems with the suite. Your IT managed services partner should have a firm grasp of the platform and the challenges associated with implementing and scaling this solution. Licensing is another concern, as you need to know that your technology partner has access to obtain the licenses that you need for your organization. You may find that working with a Microsoft Certified Partner is the best option to ensure that your business productivity software needs are being adequately met.
3. Find a Great Cultural Fit
Is your business pretty easy-going, or are you more of a “business casual on Fridays only” type of shop? There are no right or wrong answers, but it’s vital that work with organizations that understand the way you desire to do business. Perhaps your teams would rather speak to someone on the phone than use chat to report a problem — you need to know that this will work with your managed services provider, too. Even the style of communication from formal to informal is a consideration when you’re finding the ideal partner to understand your team.
4. Support When, Where and How You Need It
Is your potential support company accessible when you need them? Desktop support for your business is not an 8-5 job, as staff members work a range of hours from a variety of different locations. Your technical support team must be able to remotely access your computers securely while helping walk staff members through any questions in a positive way. Determine whether you want or need an IT services team to be able to come onsite, and how often that type of service might be requested. It’s important to ask about onsite support upfront, as that can be an important request in the future and you don’t want any surprises.
The right IT services partner will be a true extension of your business team, looking out for your best interests and those of your staff members. They will never talk down to your team and have a high degree of patience with staff members who may need a little extra coaching. Finally, you need to ensure that the response time for your requests is fully defined before you finalize your contract. At Data Magic, we believe that IT support should be seamless and work just like magic. If you are ready to get started with the proactive support that your teams deserve, contact us today at 469-635-5500 or fill out our quick online form for your free initial consultation.