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Veterinarian practices are some of the busiest medical facilities we’ve ever seen. The flurry of furry patients, the beeps and buzzes and chirps of the various machines, and constant movement throughout the facility.
Many of these offices operate as independent small-to-medium sized businesses, like real estate offices or law firms, with all-encompassing teams dedicated to daily operations. The veterinarian, or multiple veterinarians that share oversight, might hire an office manager to lead administrative responsibilities to delegate non-medical tasks.
Veterinary medicine, while similar in theory to other specialties, presents its own unique set of challenges. Compared to other medical fields, the majority of veterinary practices take a more internalized approach in several ways:
While veterinary medical practices do differ from human medical offices in several ways, both still share some of the basics:
Like with any other professional organization, veterinary office managers oversee payroll, staff hiring and training, and structural organization of the office. The office manager might outsource accounting needs to a third-party vendor, or might process payroll, billing and collections processes themselves. Before you picture a person sitting at a desk, surrounded by tall, messy stacks of paper – receipts, memos, records, notes, and various other communications – even the smallest of clinics has converted to practice management software, like AVIMark.
Practice management software is just that – software to help manage a practice, designed to be easy to use and function with modern technology, like cloud solutions, and grows along with a thriving practice to accommodate increasing patient load, additional care providers, and integrates with major veterinary vendors.
If you’re using AVIMark, you’re already a fan of the built-in tools for most aspects of record-keeping, to make running the veterinary practice as smooth and straight-forward as possible. If it doesn’t make running the practice easier every day, there are steps you can take to help.
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In an ideal world, technology just works all the time, and there are never any problems. When technology is working correctly, users don’t have a “Wish List” where hardware or software isn’t performing.
In the real world, users face issues sometimes, like slow connections, running out of storage space, data breaches, or viruses. Customer databases for veterinary practices – or literally any business – can grow quite large, and maintaining records and transactions for every interaction takes up a lot of digital real estate, requiring a pretty powerful machine to store and operate your business details. This requires a close look at three poignant areas:
Where your data is stored
Whether your data is stored on a device at your location, stored at another location and accessed via a network connection, or stored and accessed through a cloud solution, access is crucial. If a veterinarian can’t see the medical history of a patient, they’re at the mercy of their memory, and if the clinic is large with multiple providers or the patient hasn’t been seen in quite some time, the doctor can’t see the full picture of the animal’s health, impacting medical care.
Internet speed is a factor here, as well. Quick access to data is undeniably important in a busy practice, and users don’t want to be delayed by the spinning hourglass waiting for data to load. Faster speeds help larger file sizes load promptly, which is especially helpful when a patient has a lengthy care history.
How your data is protected
How secure is your connection to your data? Protecting your data protects both your business and your patient base! Not only should you have a method in place to protect your data from external threats, but also processes in place for internal resources to safeguard their actions to prevent becoming a threat themselves.
Secure connections can involve several factors:
Support and training are two pretty major elements for any software, and AVIMark is no different. New hires can be trained for daily AVIMark use by existing staff, especially for the nuances of the clinic, like how data is entered or organized, but technology isn’t perfect. Rather than lose productivity from your busy day, partnering with an MSP can also respond to problems with your software to help get you back to business as usual.
Working with an IT company specializing in Vet Clinics puts the technology maintenance in the hands of a valuable resource while letting veterinarians focus on medical care.
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