Network Support Monitoring

How It Works

The foundation of our support is our state-of-the-art monitoring. When you sign up for our network monitoring the first step we take is installing a monitoring device on your servers and desktop workstations. This allows us to do an initial asset inventory on your network, which gives us detailed information on everything from hardware capabilities to software settings. We then use this same installed software to monitor the health of your network, 24x7x365. When a server goes down we know about it within ten minutes regardless of time of day.

How it Helps

Preventative medicine is the best medicine. By monitoring the ins and outs of your network we can see where your infrastructure is weak and solve those key issues before they become crippling problems. Technology is still fallible, but with Data Magic's eye constantly on your network, when those problems arise we often know before you do. This allows us to get in front of the problem and prevent it from spreading throughout your network's infrastructure. When the time comes to make key updates we can offer detailed reports on the history of your network which helps in developing a strategic plan on how to approach those updates. The figure below shows how Data Magic Computer Services' monitoring package can maintain uptime.